- How long will it take to receive my order?
- Do you offer proofs?
- How does my order ship?
- Do you use real river rocks, granite, etc..?
- Are the memorials actually engraved?
- What payment methods do you accept?
- What if my order gets damaged?
- How do I send a picture for orders requiring one?
- How can I place my order?
- What is your refund/return policy?
- Is your site secure?
- Do you ship to Worldwide?
How long will it take to receive my order?
Most orders ship within 3-5 business days unless otherwise noted and normal delivery time is about 10-15 business days. Rush shipment is available, please call or email for pricing. The bronze memorials, garden benches and color tile memorials all take longer to receive.
Do you offer proofs?
Proofs are available for most products. You can request a proof in the special instructions or notes field when placing an order online. Black granite proofs are to confirm photo placement, spelling, dates and accuracy only. The actual finished product may vary slightly from the proof as every piece of black granite can vary slightly in color and core makeup.
Do you use real river rocks, granite, etc..?
Yes, the River Rocks, Granite, PA Bluestone, Flagstone and Marble are all natural. The River Rocks are created by "Mother Nature" and are handpicked from the Colorado River. They all have natural flaws and imperfections. No two are exactly alike.
Are the memorials actually engraved?
Yes, they are actually engraved. The River Rocks, PA Bluestone, Flagstone and Marble are all sandblasted then color filled with paint. We laser engrave the Granite memorials.
What if my order gets damaged?
All orders are insured so you have nothing to worry about. If something is damaged it will be replaced free of charge. We must be notified within 14 days of any damage via email or phone.
How do I send a picture for orders requiring one?
Y You must first place your order. Once you place your order online you will receive an order number.
If you are unable to upload one, You can email your digitized picture in jpeg, gif, tiff, bmp or wmf formats (send to firstname.lastname@example.org). Please reference your order # when you email us the picture.
Since we use natural River Rocks, they all have natural flaws and imperfections. Therefore, we cannot offer a refund or return based on the shape, color or natural flaws and imperfections within the River Rock itself. We can not guarantee a newly ordered River Rock will be similar to a previous order. The River Rocks will vary in thickness, length and height.
The Granite, PA Bluestone, Flagstone and Marble also have natural flaws and imperfections along with slight color variations throughout them. We can not offer a refund based on this.
In today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrust QuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
Do you ship to Worldwide?
Yes, we ship to Canada, United States, Australia, United Kingdom,France, Germany,Ireland and so on. You can email or call us with the item(s) you would like to order so we can give you an idea of the shipping costs. We generally ship orders through the E-Post. If you order online without contacting us first, we will contact you with the shipping charges after you place your order.